From: "Arseneault, Eric" <reseller@everyone.net>
Subject: Re: Gmail is flagging our messages as spam | 3150
Date: January 19, 2023 at 2:03:16 PM PST
To: William Staudenheimer <bstaud@wholesystemsservices.com>
Cc: steve Landry <steve@mailbug.com>
Add the below to Name"
hmail._domainkey
The type is TXT

Copy paste the below exactly as is in Value, if it's to many characters for the dns let me know. The " separate it so it's not to many characters "under 256" because most dns managers have that limit.

"v=DKIM1; k=rsa; ""p=MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAsSzLC0k7C8/8suVVBp6tZxq0Gag6GXJQvo7hUbWn9ii+zczaVP2O2xpq+DkdL5NVWj1E6wNpxzIWI2CR0Tf9tZE9VJUPgVrUh9q4En3bB2PsYdnIm7vKcAyEaE9aXWk5ag3fVZBUhVn9idxaOXYHB9tx8ANjI9aFyvMZDe9zlc70DW87zVlJV4ZICjk0nkMLqE37cVmVzFd7f1""ujNs7+IhkxKOU31ql/lQQb4XXG9wjvhVbbM/+UzWk9UG08IdIZTem8w/73tO/N5wxMJM77BQQH+4+yHA/3Ivtr0TV7XOrFmAf/qoiKQzksUBAQglN12XPlvB6VbqPlZRC7gE4vFwIDAQAB"
Regards
--
Eric Arseneault
Partner Service Manager
Everyone.net by Deluxe®
On 1/19/2023 5:49 PM, William Staudenheimer wrote:
Not to be difficult, but
1. Am I to understand that the blank line(s) are or are not part of the TXT or are an artifact of the email format?
How about a text-file attachment?
2. Am I to understand that there are two double-quoted strings, separated by what?
William Staudenheimer
bstaud@wholesystemsservices.com
www.wholesystemsservices.com
408-356-5793
On Jan 19, 2023, at 1:28 PM, Arseneault, Eric <reseller@everyone.net> wrote:
The below is the dkim for the mailbug.com domain, let me know once it's added to the dns and we can activate it.

hmail._domainkey       IN     TXT    ( "v=DKIM1; k=rsa; "

         "p=MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAsSzLC0k7C8/8suVVBp6tZxq0Gag6GXJQvo7hUbWn9ii+zczaVP2O2xpq+DkdL5NVWj1E6wNpxzIWI2CR0Tf9tZE9VJUPgVrUh9q4En3bB2PsYdnIm7vKcAyEaE9aXWk5ag3fVZBUhVn9idxaOXYHB9tx8ANjI9aFyvMZDe9zlc70DW87zVlJV4ZICjk0nkMLqE37cVmVzFd7f1"

         "ujNs7+IhkxKOU31ql/lQQb4XXG9wjvhVbbM/+UzWk9UG08IdIZTem8w/73tO/N5wxMJM77BQQH+4+yHA/3Ivtr0TV7XOrFmAf/qoiKQzksUBAQglN12XPlvB6VbqPlZRC7gE4vFwIDAQAB" ) ; ----- DKIM key hmail for mailbug.com

Regards,
--
Eric Arseneault
Partner Service Manager
Everyone.net by Deluxe®
On 1/19/2023 5:11 PM, William Staudenheimer wrote:
So I gather you will generate the DKIM key and provide us the DNS TXT entry.
What else do we need to do?
William Staudenheimer
bstaud@wholesystemsservices.com
www.wholesystemsservices.com
408-356-5793
On Jan 19, 2023, at 12:51 PM, Arseneault, Eric <reseller@everyone.net> wrote:
The error from the email is caused by missing dkim, I can give you said dkim that needs to be added in your dns "at the domain level" that will fix the issue.
Regards,

--
Eric Arseneault
Partner Service Manager
Everyone.net by Deluxe®
On 1/19/2023 4:36 PM, William Staudenheimer wrote:
We do not control the offending IP indicated in the attachment,
209.235.151.136 Â mail116c40.carrierzone.com
William Staudenheimer
bstaud@wholesystemsservices.com
www.wholesystemsservices.com
408-356-5793
On Jan 18, 2023, at 3:42 PM, Arseneault, Eric <reseller@everyone.net> wrote:
You also need to add a dkim.
Regards,

--
Eric Arseneault
Partner Service Manager
Everyone.net by Deluxe®
On 1/18/2023 6:33 PM, William Staudenheimer wrote:
We have the proper spf.
THe issue in the email is a blocked IP within your domain somehow.
Bill
William Staudenheimer
bstaud@wholesystemsservices.com
www.wholesystemsservices.com
408-356-5793
On Jan 18, 2023, at 1:09 PM, Arseneault, Eric <reseller@everyone.net> wrote:
What is this is about?
Over the last few months, there has seen a steady increase in mail being tagged as spam or being outright rejected by large service providers such as Google, Yahoo and Hotmail (Outlook). 
These providers have started to enforce that all domains must be setup with the proper authentication protocols such as DKIM (Domain Keys Identified Mail) and SPF (Sender Policy Framework).
We can provide you with the proper spf to use in your dns and generate a dkim for you to also add if you request it.
Regards,

--
Eric Arseneault
Partner Service Manager
Everyone.net by Deluxe®
On 1/18/2023 5:04 PM, William Staudenheimer wrote:
Hello, Eric:
I provide IT support to Landel Telecom.
I am writing at the request of Steve Landry of Landel Telecom / mailbug.com.
The attached conversation concerns a blocked email to a gmail addressee.
It seems to be complaining about the spf associated with the sender
 209.235.151.136  mail116c40.carrierzone.com
Â
rather than anything in our mailbug.com bailiwick.
Can you shed some light on this, for us and our customer?
Thank you,
Bill Staudenheimer
William Staudenheimer
bstaud@wholesystemsservices.com
www.wholesystemsservices.com
408-356-5793  Cell/text  530-263-3208
Begin forwarded message:
From: MailBug Support <support@mailbug.com>
Subject: Fwd: Gmail is flagging our messages as spam
Date: January 17, 2023 at 1:25:29 PM PST
To: William Staudenheimer <bstaud@wholesystemsservices.com>
Reply-To: support@mailbug.com
Hi BIll,
Another problem with MailBug emails sent to Gmail addresses.
The bounce message below says:
  "550-5.7.26 This message does not pass authentication checks (SPF and DKIM both do not pass)."
I thought we fixed the SPF issue, and didn't use DKIM.
Can you please look into what's happening. I'll try to call you later.
Thanks,
Steve
-------- Forwarded Message --------
Subject:
Gmail is flagging our messages as spam
Date:
Tue, 17 Jan 2023 13:47:45 -0600
From:
Nolt's Midwest Produce Supplies <noltsmidwest@mailbug.com>
To:
Landel Customer Support <support@landel.com>
Hello there. The last few days, our emails haven't been delivering properly to gmail users. See below.
The original message was received at Tue, 17 Jan 2023 19:20:17 +0000
from unn-89-187-180-30.cdn77.com [89.187.180.30] (may be forged)
----- The following addresses had permanent fatal errors -----
<gracelreineke@gmail.com>
(reason: 550-5.7.26 This message does not pass authentication checks (SPF and DKIM both)
----- Transcript of session follows -----
... while talking to gmail-smtp-in.l.google.com.:
DATA
<<< 550-5.7.26 This message does not pass authentication checks (SPF and DKIM both
<<< 550-5.7.26 do not pass). SPF check for [mailbug.com] does not pass with ip:
<<< 550-5.7.26 [209.235.151.136].To best protect our users from spam, the message
<<< 550-5.7.26 has been blocked. Please visit
<<< 550-5.7.26 https://support.google.com/mail/answer/81126#authentication for more
<<< 550 5.7.26 information. 7-20020a921907000000b00300e56f28b9si5005000ilz.139 - gsmtp
554 5.0.0 Service unavailable
Reporting-MTA: dns; mail116c40.carrierzone.com
Received-From-MTA: DNS; unn-89-187-180-30.cdn77.com
Arrival-Date: Tue, 17 Jan 2023 19:20:17 +0000
Final-Recipient: RFC822; gracelreineke@gmail.com
Action: failed
Status: 5.7.26
Remote-MTA: DNS; gmail-smtp-in.l.google.com
Diagnostic-Code: @gmail.com; 550-5.7.26 This message does not pass authentication checks (SPF and DKIM both
Last-Attempt-Date: Tue, 17 Jan 2023 19:20:20 +0000
X-POP-User: noltsmidwest@mailbug.com
Feedback-ID:noltsmidwest@ma
X-Envelope-From: noltsmidwest@mailbug.com
Return-Path: <noltsmidwest@mailbug.com>
Received: from [10.2.0.2] (unn-89-187-180-30.cdn77.com [89.187.180.30] (may be forged))
by mail116c40.carrierzone.com (8.14.9/8.13.1) with ESMTP id 30HJKGmP120688
for <gracelreineke@gmail.com>; Tue, 17 Jan 2023 19:20:17 +0000
Content-Type: multipart/mixed; boundary="------------XSquD0G0ITeebVn2H6ofHavy"
Message-ID: <cfb26023-1c2c-c8fa-6af6-4f989f153fc8@mailbug.com>
Date: Tue, 17 Jan 2023 13:20:15 -0600
MIME-Version: 1.0
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:102.0) Gecko/20100101
Thunderbird/102.6.1
Content-Language: en-US
To: gracelreineke@gmail.com
From: "Nolt's Midwest Produce Supplies" <noltsmidwest@mailbug.com>
Subject: confirmation
X-Antivirus: AVG (VPS 230117-2, 1/17/2023), Outbound message
X-Antivirus-Status: Clean
X-CTCH-RefID: str=0001.0A702F2A.63C6F4F2.0052,ss=1,re=0.000,recu=0.000,reip=0.000,vtr=str,vl=0,cl=1,cld=1,fgs=0
X-CTCH-VOD: Unknown
X-CTCH-Spam: Unknown
X-CTCH-Score: 0.000
X-CTCH-Rules:
X-CTCH-Flags: 0
X-CTCH-ScoreCust: 0.000
X-Origin-Country: US
Virus-free.www.avg.com