From: "Arseneault, Eric" Subject: Re: Gmail is flagging our messages as spam | 3150 Date: January 19, 2023 at 2:03:16 PM PST To: William Staudenheimer Cc: steve Landry Add the below to Name"
hmail._domainkey The type is TXT
 Copy paste the below exactly as is in Value, if it's to many characters for the dns let me know. The " separate it so it's not to many characters "under 256" because most dns managers have that limit.
 "v=DKIM1; k=rsa; ""p=MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAsSzLC0k7C8/8suVVBp6tZxq0Gag6GXJQvo7hUbWn9ii+zczaVP2O2xpq+DkdL5NVWj1E6wNpxzIWI2CR0Tf9tZE9VJUPgVrUh9q4En3bB2PsYdnIm7vKcAyEaE9aXWk5ag3fVZBUhVn9idxaOXYHB9tx8ANjI9aFyvMZDe9zlc70DW87zVlJV4ZICjk0nkMLqE37cVmVzFd7f1""ujNs7+IhkxKOU31ql/lQQb4XXG9wjvhVbbM/+UzWk9UG08IdIZTem8w/73tO/N5wxMJM77BQQH+4+yHA/3Ivtr0TV7XOrFmAf/qoiKQzksUBAQglN12XPlvB6VbqPlZRC7gE4vFwIDAQAB" Regards -- Eric Arseneault Partner Service Manager Everyone.net by Deluxe® On 1/19/2023 5:49 PM, William Staudenheimer wrote: Not to be difficult, but 1. Am I to understand that the blank line(s) are or are not part of the TXT or are an artifact of the email format? How about a text-file attachment? 2. Am I to understand that there are two double-quoted strings, separated by what? William Staudenheimer bstaud@wholesystemsservices.com www.wholesystemsservices.com 408-356-5793 On Jan 19, 2023, at 1:28 PM, Arseneault, Eric wrote: The below is the dkim for the mailbug.com domain, let me know once it's added to the dns and we can activate it.
 hmail._domainkey        IN      TXT     ( "v=DKIM1; k=rsa; "

          "p=MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAsSzLC0k7C8/8suVVBp6tZxq0Gag6GXJQvo7hUbWn9ii+zczaVP2O2xpq+DkdL5NVWj1E6wNpxzIWI2CR0Tf9tZE9VJUPgVrUh9q4En3bB2PsYdnIm7vKcAyEaE9aXWk5ag3fVZBUhVn9idxaOXYHB9tx8ANjI9aFyvMZDe9zlc70DW87zVlJV4ZICjk0nkMLqE37cVmVzFd7f1"

          "ujNs7+IhkxKOU31ql/lQQb4XXG9wjvhVbbM/+UzWk9UG08IdIZTem8w/73tO/N5wxMJM77BQQH+4+yHA/3Ivtr0TV7XOrFmAf/qoiKQzksUBAQglN12XPlvB6VbqPlZRC7gE4vFwIDAQAB" )  ; ----- DKIM key hmail for mailbug.com
 Regards, -- Eric Arseneault Partner Service Manager Everyone.net by Deluxe® On 1/19/2023 5:11 PM, William Staudenheimer wrote: So I gather you will generate the DKIM key and provide us the DNS TXT entry. What else do we need to do? William Staudenheimer bstaud@wholesystemsservices.com www.wholesystemsservices.com 408-356-5793 On Jan 19, 2023, at 12:51 PM, Arseneault, Eric wrote: The error from the email is caused by missing dkim, I can give you said dkim that needs to be added in your dns  "at the domain level" that will fix the issue. Regards,
 -- Eric Arseneault Partner Service Manager Everyone.net by Deluxe® On 1/19/2023 4:36 PM, William Staudenheimer wrote: We do not control the offending IP indicated in the attachment, 209.235.151.136  mail116c40.carrierzone.com William Staudenheimer bstaud@wholesystemsservices.com www.wholesystemsservices.com 408-356-5793 On Jan 18, 2023, at 3:42 PM, Arseneault, Eric wrote: You also need to add a dkim. Regards,
 -- Eric Arseneault Partner Service Manager Everyone.net by Deluxe® On 1/18/2023 6:33 PM, William Staudenheimer wrote: We have the proper spf. THe issue in the email is a blocked IP within your domain somehow. Bill William Staudenheimer bstaud@wholesystemsservices.com www.wholesystemsservices.com 408-356-5793 On Jan 18, 2023, at 1:09 PM, Arseneault, Eric wrote: What is this is about? Over the last few months, there has seen a steady increase in mail being tagged as spam or being outright rejected by large service providers such as Google, Yahoo and Hotmail (Outlook).  
These providers have started to enforce that all domains must be setup with the proper authentication protocols such as DKIM (Domain Keys Identified Mail) and SPF (Sender Policy Framework). We can provide you with the proper spf to use in your dns and generate a dkim for you to also add if you request it. Regards,
 -- Eric Arseneault Partner Service Manager Everyone.net by Deluxe® On 1/18/2023 5:04 PM, William Staudenheimer wrote: Hello, Eric: I provide IT support to Landel Telecom. I am writing at the request of Steve Landry of Landel Telecom / mailbug.com. The attached conversation concerns a blocked email to a gmail addressee. It seems to be complaining about the spf associated with the sender  209.235.151.136  mail116c40.carrierzone.com   rather than anything in our mailbug.com bailiwick. Can you shed some light on this, for us and our customer? Thank you, Bill Staudenheimer William Staudenheimer bstaud@wholesystemsservices.com www.wholesystemsservices.com 408-356-5793   Cell/text  530-263-3208 Begin forwarded message: From: MailBug Support Subject: Fwd: Gmail is flagging our messages as spam Date: January 17, 2023 at 1:25:29 PM PST To: William Staudenheimer Reply-To: support@mailbug.com Hi BIll, Another problem with MailBug emails sent to Gmail addresses. The bounce message below says:    "550-5.7.26 This message does not pass authentication checks (SPF and DKIM both do not pass)." I thought we fixed the SPF issue, and didn't use DKIM. Can you please look into what's happening.  I'll try to call you later. Thanks, Steve -------- Forwarded Message -------- Subject: Gmail is flagging our messages as spam Date: Tue, 17 Jan 2023 13:47:45 -0600 From: Nolt's Midwest Produce Supplies To: Landel Customer Support Hello there. The last few days, our emails haven't been delivering properly to gmail users. See below. The original message was received at Tue, 17 Jan 2023 19:20:17 +0000 from unn-89-187-180-30.cdn77.com [89.187.180.30] (may be forged) ----- The following addresses had permanent fatal errors ----- (reason: 550-5.7.26 This message does not pass authentication checks (SPF and DKIM both) ----- Transcript of session follows ----- ... while talking to gmail-smtp-in.l.google.com.: DATA <<< 550-5.7.26 This message does not pass authentication checks (SPF and DKIM both <<< 550-5.7.26 do not pass). SPF check for [mailbug.com] does not pass with ip: <<< 550-5.7.26 [209.235.151.136].To best protect our users from spam, the message <<< 550-5.7.26 has been blocked. Please visit <<< 550-5.7.26 https://support.google.com/mail/answer/81126#authentication for more <<< 550 5.7.26 information. 7-20020a921907000000b00300e56f28b9si5005000ilz.139 - gsmtp 554 5.0.0 Service unavailable Reporting-MTA: dns; mail116c40.carrierzone.com Received-From-MTA: DNS; unn-89-187-180-30.cdn77.com Arrival-Date: Tue, 17 Jan 2023 19:20:17 +0000 Final-Recipient: RFC822; gracelreineke@gmail.com Action: failed Status: 5.7.26 Remote-MTA: DNS; gmail-smtp-in.l.google.com Diagnostic-Code: @gmail.com; 550-5.7.26 This message does not pass authentication checks (SPF and DKIM both Last-Attempt-Date: Tue, 17 Jan 2023 19:20:20 +0000 X-POP-User: noltsmidwest@mailbug.com Feedback-ID:noltsmidwest@ma X-Envelope-From: noltsmidwest@mailbug.com Return-Path: Received: from [10.2.0.2] (unn-89-187-180-30.cdn77.com [89.187.180.30] (may be forged)) by mail116c40.carrierzone.com (8.14.9/8.13.1) with ESMTP id 30HJKGmP120688 for ; Tue, 17 Jan 2023 19:20:17 +0000 Content-Type: multipart/mixed; boundary="------------XSquD0G0ITeebVn2H6ofHavy" Message-ID: Date: Tue, 17 Jan 2023 13:20:15 -0600 MIME-Version: 1.0 User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:102.0) Gecko/20100101 Thunderbird/102.6.1 Content-Language: en-US To: gracelreineke@gmail.com From: "Nolt's Midwest Produce Supplies" Subject: confirmation X-Antivirus: AVG (VPS 230117-2, 1/17/2023), Outbound message X-Antivirus-Status: Clean X-CTCH-RefID: str=0001.0A702F2A.63C6F4F2.0052,ss=1,re=0.000,recu=0.000,reip=0.000,vtr=str,vl=0,cl=1,cld=1,fgs=0 X-CTCH-VOD: Unknown X-CTCH-Spam: Unknown X-CTCH-Score: 0.000 X-CTCH-Rules: X-CTCH-Flags: 0 X-CTCH-ScoreCust: 0.000 X-Origin-Country: US Virus-free.www.avg.com